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The I.T. Guys are a full-service Technology Services
Company located in the Tampa Bay area.
We are currently seeking a Server/PC Support
Specialist for a long-term contract.
Position Description:
The Server/PC Support Specialist is responsible for
acting as first tier technical support handling both
customer and monitoring system generated issues.
This position will be a member of a team that will
be the initial contact point for The I.T. Guys
call-in customers and will perform initial analysis
and troubleshooting to rectify problems as well as
escalate problems as directed.
Our solution set includes a full-range of IT
products and services, from IT Strategy to computer
repair and maintenance for businesses in the Tampa,
Florida area. All resources are highly qualified and
certified to perform duties assigned. The I.T. Guys
stand behind our commitments and guarantees our
people and services.
Our Capabilities
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Full-Service IT Outsourcing
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PC Support
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Network Administration
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Hardware Resale - Dell, HP & Compaq Authorized
Resellers
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Software Resale
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Network Security - Monitoring, VPN, Firewalls,
etc.
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Managed Services & Network Monitoring
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Comprehensive Home Office Support
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Cabling & Wireless Network Installations
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Web Site Development, Management & Hosting
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Application Hosting
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Remote Maintenance & Support
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IT Strategy & Implementation Planning
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IT Asset Management
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Telecommunications (Local, Long Distance,
Internet)
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Telecommunications Management (VPN, Frame Relay,
WAN)
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Telecommunications Systems Sales, including
VoIP/IP Communications and traditional
analog/digital phone systems
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Consulting - Business Process, Sarbanes Oxley,
HIPAA, etc.
Essential Duties and Responsibilities:
1.
Act as the initial contact for customer
initiated issues.
2.
Handle customer initiated issues.
3.
Handle monitoring system generated issues.
4.
Perform bench-level hardware troubleshooting
and repair as needed.
5.
Perform preventative maintenance on
customers' networks and systems.
6.
Maintain acceptable patch levels on assigned
networks.
7.
Document and prepare higher level issues for
engineers.
8.
Provide on-site technical support as needed.
9.
Provide functionality testing on new patch
releases as needed.
Requirements:
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Intermediate knowledge of desktop operating
systems (Microsoft Windows, Mac OS X)
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Intermediate knowledge of Microsoft Office
applications (Word, Excel, PowerPoint, Outlook)
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Beginning/Intermediate knowledge of networked
workstation and server configurations
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Beginning/Intermediate knowledge of network
devices (routers, firewalls, switches)
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Excellent communications/customer relationship
skills
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Excellent organizational skills
Educational Requirements:
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AS/BS in Computer science or related discipline,
A+, Network+, MCP or equivalent industry
experience.
Work Experience Requirements:
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1 to 3 years of desktop experience
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Help Desk experience a plus
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1 -3 years server experience
Compensation and Benefits
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Competitive Compensation
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A great working environment
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